Elevating RYD Business Excellence

Sacred Pauses get you to step back and see the whole picture for a whole new understanding, which one misses when one is part of the painting.

I had a lot of interesting new insights that I believe will make a much bigger difference to our coachees on their Good to Great journey with RYD as their structure of success.

The biggest insight was about RYD Business Excellence framework.

So far, RYD Business Excellence had 3 components - Nurturing Customer Relationships, Operational Excellence and Extraordinary Service.

The insight I had was that for nurturing great businesses which is our community's Big Hairy Audacious Goal, there are 2 more components; besides the change in the first component to include all relationships:

1. Nurturing Relationships
i. Nurturing Customer Relationships
→ This is Strategy and Strategy Execution. Strategy is a plan of action to make a massive difference to our customers.
→ It's about creating a powerful Value Proposition that deeply serves our customers.
→ Frameworks to leverage: Blue Ocean, 7-Strata, Business Model Canvas

ii. Nurturing Employee Relationships
→ This is about building a super-performing, nurturing, learning culture
→ Nurturing means creating emotional safety, engagement and growth
→ Implementing a Leadership model that enables building of a super-performing, nurturing, learning culture through coaching
→ Putting in place learning systems to enable continuous learning, growth and contribution
→ Frameworks to leverage - Patrick Lencioni’s Five Dysfunctions of a Team, OKRs + CFRs, Verne Harnish's Scaling-up People

iii. Nurturing Relationships with all Other Stakeholders
→ Nurturing relationships with investors, business partners, suppliers and communities to create authentic, long-term, impact-creating partnerships.
→ Frameworks to leverage - Business as a Force for Good

2. Operational Excellence
i. Creative and innovative ways to reduce our and our team’s time, effort and resources; while increasing value for our customers, employees and all other stakeholders of our Business.
ii. Frameworks to leverage - 1FOR5 (1 Action to Fulfil 5 Intentions), DLCM (Do Less to Create More), Verne Harnish’s Scaling Up Methodology

3. Extraordinary Service
i. Serving and contributing to our customers, employees, business partners, investors, and all other stakeholders at the level they have no right to expect.
ii. Frameworks to leverage - Service Design Thinking, Net Promoter System (NPS) with Root-Cause Loops

4. Leveraging Technology
i. Using technology not just as a tool, but as a strategic enabler—to simplify, amplify, and accelerate making a massive difference to our employees, customers and all stakeholders.
ii. Automating the routine, enhancing insight, and scaling impact.
iii. Frameworks to leverage:
→ Artificial Intelligence / Machine Learning Readiness Models
→ Digital Transformation Canvas
→ Tech Stack Alignment to Customer Journey

5. Sustainable Sustainability
→ Building a future-ready business by integrating sustainability into strategy, operations, and culture.
→ Going beyond compliance to contribution.
→ Frameworks to leverage: Rajeev Peshawaria’s Sustainable Sustainability Model

I feel deeply grateful to the Universe for blessing me with these insights, enabling me to deepen and strengthen our RYD Business Excellence framework to fulfil on our community's shared Purpose of supporting people to Have it All; our shared Values of Love, Gratitude, Reverence, Integrity and Excellence; our shared Big Hairy Audacious Goal to nurture 60 Indian Businesses to be Fortune Global 100, 300 Indian Businesses to be Fortune Global 500, 1080 Indian Businesses to be Forbes Global 2000 by 2047 in 100 years of our country's rebirth enabling our country to be the world's most developed, beautiful, greenest nation with her citizens happiest, healthiest and the most prosperous.

Loving you,
j. ​