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AuthorCEO Coach |
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December 2024
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Have you ever noticed that a senior leader is usually kinder and more respectful than people down below in the corporate ladder? I had a billing issue with our internet service provider. The call-centre representative was rude and point-blank refused to consider my request saying it is just not possible. I told her in that case I would request for disconnection. She told me - “Sure. I will connect you to our Disconnection Department.” That is inspite of the fact that I have been with this service provider for 14 years now. After a few minutes of waiting, she connected me to her supervisor. The tone and language of the supervisor is remarkably different - gentle and soft instead of brusque and loud. She has me soothed in no time, accepted my request in the first breath of the call and re-engaged me as a customer. After 14 years, going somewhere else was anyway a pain. I was only too happy to continue now that all my requests were accepted. This is my experience everywhere. Higher in the leadership hierarchy I go, there’s greater ease in communication, lesser stress, greater listening, lesser rush and a sense of respect flowing in both directions. Here’s a trick question: What comes first - reverence or growth in the organization? Always reverence. You can train yourself to be respectful but that’ll only take you so far. If you are aiming for the top seat and aiming to sit there for a long time, you would necessarily need to train yourself to be Reverence for yourself, all Beings in your space and for Life itself. This is because Respect is at the level of behaviour while Reverence is at the level of the Being. When some attribute is at the level of behaviour, it’s not deep enough and you may shift your behaviour based on where or with whom you are. Reverence means Deep Respect. It has trickled to the core of who you are - not only behaviourally / physically / verbally but also intellectually, emotionally and spiritually. If you reflect, you will find that Leadership Growth is nothing but evolution of the Leader on his / her journey to be the greatest version of themselves. As they walk on the inside to be the greatest version of themselves, they inspire followership and mass movement towards the future they want to create. That is when magic happens in organizations, when employees stop working for money and work for the joy of building cathedrals. Only then a business stops struggling to be good and heaves upto the zone of greatness. How does one melt into Reverence? It is a step by step process involving all the 4 bodies of your Being - physical, intellectual, emotional, spiritual. I love the analogy of a car to describe Leadership Evolution. You shift from neutral to Gear 1 to Gear 2 to Gear 3 to Gear 4 to Gear 5. Reverence comes in Gear 3 of Leadership Evolution. Gear 2 is when you soak yourself in Gratitude. Without Gratitude, Reverence is not available. Gear 1 is when you take responsibility for all that happens in your life - the good, the bad, the ugly - without making yourself or others wrong. Gear 1 is when you can see what you believe as a view from a point and recognise that it is just as valid as other views from all other points. Then you find yourself without a reason to argue, debate or feel righteous. You are at peace, knowing you have simply chosen a belief because you have chosen it and that doesn't make you more right than others. Gear 1 is when there is nothing to complain about because you know you are responsible for all that happens in your space. Though you neither make yourself wrong, nor others nor the situation. Gear 1 is to be able to see yourself as the source of your upsets and not people or circumstances. Gear 1 is the ability to make the choice to be happy, irrespective of what others do or don’t do, irrespective of what Life throws up at you. Only after this shift is Gratitude available to you as the most powerful creative force for you to create everything that you want to create in this Lifetime. Yes, you can create whatever you want in this Lifetime. Just that you have to keep becoming bigger than yourself, other people and Life itself; moment by moment. Welcome to your Hero’s journey. Love, Jyoti.
1 Comment
Davies k.
12/6/2024 06:36:40 am
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